PRODUCTION TIME:

Normal production time is approximately 2-3 weeks unless otherwise stated.  Rush services may vary due to order capacity.  Please call for availability before placing your order.  Large quantity orders will be determined.

PAYMENTS:

All payments must be in U.S. funds.  We accept all major credit cards (Visa, MasterCard, American Express & Discover) as well as PayPal. New customers and large orders - prepayment in full will be required at the time of order confirmation.


Purchase Orders are accepted.  Corporate/company checks are acceptable.  Payment is due in full prior to commencement of production. Credit card authorization and address verification will be required.

SAMPLES:

Samples may be purchased. Your must provide your FedEx or UPS account number for shipping samples. Shipping can be prepaid if you do not have a shipping account available.

Other Notes:

  • Actual shipping & setup charges will be added to your final invoice.  FREE shipping offers are for ground shipping only and excludes Alaska, Hawaii, Puerto Rico, Canada and U.S. Territories.  Be sure to note item(s) color, imprint color, imprint location and need by date.  If any of this is missing in the item description, you may add it in the notes/comments section.  Additional charges will apply for split shipments.
  • All orders will be acknowledged via email.  Please review carefully and contact us immediately with discrepancies.  Any changes made to an order after receipt must be confirmed in writing and may incur additional charges.  Cancellations cannot be accepted once items enter into production or has shipped (including blank merchandise). 

For questions and concerns, please email or call us.  If all our lines are busy, please leave a detailed voice mail, someone will return your call shortly.

Contact Information:

Email:  Contact Us
Phone:  1.888.440.4423
Hours: 8 AM - 5 PM CST, M - Thurs.; Fri. 8AM - 12pm

ART:

Vector art is preferred.  Adobe Illustrator: EPS, AI or PDF.  All fonts must be converted to outlines, curves or paths.  Let us know if you would like for us to create your art for you.

ORDER CONFIRMATION:

All orders will be confirmed via email.

SETUP CHARGES:

Set up charges apply to all orders unless stated otherwise.

 

RETURNS:

Claims must be made within 5 days of receipt of merchandise.  Defective products will be replaced.  Returns will not be accepted on merchandise that shipped as ordered and free of defects. Close-out items can not be returned.

It is the customers responsibility to review and approve all items ordered before they are printed including proofs, virtual proofs, samples or preproduction samples. If the customer waives such proof or sample, including pre-production sample due to any reason including a rush, SPS Group Inc. (www.spsgroup.net) is not responsible and the customer must accept items as is. Once items are printed upon they cannot be returned and they must be paid for in full. Orders are considered complete with 5% over or under runs. Customer may be responsible for over-runs of up to 5% of the total order run. Custom imprinted items, returns will not be accepted.  Factory authorization must be obtained in writing prior to return of merchandise for any reason.  Blank returns will have a 20% restocking free or $20, whichever is greater.  Blank returns will only be accepted if there's a factory defect in the merchandise. 

Close-Outs & Special Priced Items:  Standard Service only. Special includes color(s) shown while quantities last. No product substitution. No item proofs. No under minimum orders. Not valid with any other offers.

LOGO/COPYRIGHT/TRADEMARK LAWS:
By submitting order and artwork, customer represents that the use or display of artwork will not violate any applicable laws or client restrictions, and hereby agrees to defend and SPS Group, Inc. harmless. SPS Group, Inc. assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold SPS Group, Inc. responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said art.

All logos or trademarks on this site and related sites are soley for the purpose of showing imprinting cabilities and are not intended to reflect or imply endorsement of the products by the companies the imprints represent.

Privacy: We do not share, sell, trade or disclose information about our customers unless required by law enforcement. Information collected will only be used for current or future orders. We will, on occassion, send our clients a group e-mail when special offers, price changes, software updates or important issues arise.

 

All e-mail messages received from our clients and business partners are kept completely confidential and are never shared with parties outside of SPS Group, Inc. without your express permission unless required by law enforcement.


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